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Terms and Conditions

Our Order Process and Product Availability

After you have made your selection, please proceed to check out and make payment for the item. 

On the payment site, your order and agreement to purchase will be processed upon the submission of your payment details electronically. This constitutes an authorization and confirmation by you to enter into a binding contract with Nanyangjade.com.sg, and for us to proceed with your order. 

Nanyangjade.com.sg will email you to confirm the receipt of your order. We will then check for the availability of the item. Once its availability has been verified, we will process your order and your payment. We will inform you of the order confirmation and the delivery details. 

If the item is not available, we will inform you that your order has not been accepted due to the unavailability of the item, and will be nullified with full refund. We will offer you options for a similar or alternative piece. This will constitute a new and separate order process, requiring a new authorization for payment. 

All orders are on a “first-come, first-serve” basis and subject to acceptance and availability. 

Nanyangjade.com.sg reserves the right, at its sole discretion, not to accept an order.

Shipping and Delivery Policy

Orders made on the website will be processed on the next business day after full payment is received, except for weekend and the respective processing country’s public holidays.

We offer free Local(Singapore) shipping for online purchase, delivery time is expecting 3-5 business days depending on our local shipping partners.

International shipping is also available for online order. please email us at enquire@nanyangjade.com.sg or call us at +6565369788 for more details of shipping fees and delivery times.

It might need a longer time to process your order if you require a certificate of the purchased product from local gemological laboratory. please contact us for more details.

Our Order Policy 

NanyangJade makes best effort to keep the updates of our online inventory. However, given the unique nature of our products, each item is likely to be of one piece only. Therefore, it is possible for your selection to be sold, and hence not available, before the website could be updated to reflect the item’s availability.

You further agree that the Product as described and/or depicted on the Site may vary with the actual Product. Nanyangjade.com.sg makes no warranty for the appearances of the Products on the Site and expressly disclaims any liability for any errors and discrepancies.

Return and Exchange Policy 

Please note that there is strictly no return and no cash refund in any part or in full for items purchased.

In the event you change your mind of item you purchased, you can exchange it for other items equivalent or lesser value at any of our retail boutique within 7 days upon receiving your items. Should the exchange item be of a higher value, you will be required to top up the additional difference at any of our retail outlets.

Returned items must be in original condition, unused and not damaged in any way. All tags and original packing must also be fully intact. Nanyangjade.com.sg reserves the right to reject, at its sole and absolute discretion, any exchange request, if these conditions are not met.

In the unlikely event that you have received a damaged item, please contact us at enquire@nanyangjade.com.sg or call us at +6565369788

Please note that nanyang jade.com.sg will have taken photographs of all items prior to shipping. This is in an effort to avoid potential dispute as to when or how damage has occurred. Likewise, please take photographs of the alleged damage immediately. This should be attached in your email to us reporting the damage. 

Upon receipt of your email, and verification that the item received is in damaged condition, nanyangjade.com.sg will advise you on the return procedure to one of our retail outlets. For overseas purchases, we will advise on the return procedure. Should the exchange item be of a higher value, you will be required to top up the difference.

All tags and original packing must be fully intact. Nanyangjade.com.sg reserves the right to reject, at its sole and absolute discretion, any exchange request, if these conditions are not met.

Returned items must be in original condition, unused and not damaged in any way. All tags and original packing must also be fully intact. Nanyangjade reserves the right to reject, at its sole and absolute discretion, any exchange request, if these conditions are not met.

There will be no cash refunds in any part or in full.

Notice of Copyright and Intellectual Property Rights 

Nanyang Jade & Jewelry Pte Ltd is the owner of all intellectual property rights on this site and the material published on it. These works are protected by copyright laws, and treaties around the world. All such rights are reserved. 

You may not use any part of the materials on our site for commercial purposes without obtaining a separate license to do so from us. These terms do not grant any such license. 

Nanyangjade.com.sg reserves the right to update these Terms and Conditions at any time without prior notice. By using this website and its related services you hereby agree to accept these amendments or changes.

These Terms and Conditions of use and sale are governed by Singapore law. ALL RIGHTS RESERVED.

Acceptance Of Terms And Conditions 

By accessing, browsing and/or using the Site, you agree to be bound by the Terms and Conditions and to comply with all applicable laws and regulations. You also agree not to change, amend or modify any of the contents of the Site, save as directed herein. 

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